Not 100% happy? No stress. You have 14 days to decide. We make returns easy so you can shop with total confidence. Just keep the tags on!
We value transparency, fairness, and honest communication in everything we do. Our returns policy is designed to provide a clear and straightforward experience for all customers and is prepared in accordance with applicable European Union consumer protection laws.
We'll arrange a refund or reshipment if:
- Your parcel is lost and tracking never shows it as delivered
- Your item arrives damaged or unusable — just let us know within 48 hours of delivery with a photo or video
- The tracking number turns out to be invalid
We're unable to offer a refund or reshipment if:
- The shipping address or phone number entered at checkout was incorrect
- The local post office couldn't reach you to deliver the parcel
- Your parcel was delivered successfully but you've simply changed your mind
Please read carefully to ensure everything is clear regarding returns and your rights.