Privacy Policy

This Privacy Policy describes how Mura Maru Studio ("the Site," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit the Site, make a purchase, or otherwise interact with us.

We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable Dutch data protection law.

Who we are

Mura Maru Studio
Contact: support@muramaru-studio.com

For any privacy-related questions or to exercise your rights under this policy, contact us at support@muramaru-studio.com.

Personal information we collect

We collect information that can identify you, directly or indirectly ("personal information"). We collect the following categories:

Device and usage information

What we collect: Browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
Why we collect it: To operate and display the Site correctly, and to analyze Site usage so we can improve it. How we collect it: Automatically, via cookies, log files, web beacons, tags, and pixels when you visit the Site.
Legal basis: Legitimate interest (operating and improving our Site), and consent where required for non-essential cookies.
Who we share it with: Shopify (our e-commerce platform and processor), and any analytics or advertising tools listed in the "Cookies and tracking tools" section below.

Order information
What we collect: Name, billing address, shipping address, email address, phone number, and order details. Payment card details are collected and processed directly by our payment processor(s) — we do not store full card numbers ourselves.
Why we collect it: To fulfil your order, process payment, arrange shipping, and provide customer support.
Legal basis: Performance of a contract with you.
Who we share it with: Shopify, our payment processor Shopify Payments (supporting Visa, American Express, Mastercard, Apple Pay, iDEAL, BLIK, and Wero), Klarna (for pay-later purchases — Klarna performs its own credit and identity checks as an independent data controller; Klarna's own privacy policy is available at https://www.klarna.com/international/privacy-policy/), and our shipping carrier(s) (e.g. DHL) as needed to deliver your order.

Customer support information
What we collect: Any information you provide when you contact us, such as your name, email address, order number, and the content of your message (including photo or video evidence submitted for damage or return claims).
Why we collect it: To respond to your inquiry and resolve issues such as returns, refunds, or shipping problems.
Legal basis: Performance of a contract, or our legitimate interest in resolving customer inquiries.

Marketing information (if applicable)
What we collect: Your email address and engagement with marketing communications, if you opt in.
Why we collect it: To send you updates, offers, or newsletters, if you have subscribed.
Legal basis: Consent, which you may withdraw at any time by unsubscribing or contacting us.
Who we share it with: [Email marketing platform, e.g. Klaviyo/Mailchimp — name the one you actually use, or remove this section if you don't send marketing emails].

Cookies and tracking tools

We use cookies and similar technologies to operate the Site and understand how it's used. This may include tools such as [list what you actually use — e.g. Google Analytics, Meta Pixel]. You can control non-essential cookies through our cookie banner or your browser settings. Disabling essential cookies may affect the Site's functionality.

How we use your personal information

We use the personal information we collect to:

Fulfil orders, including processing payment, arranging shipping, and communicating order status
Provide customer support, including handling returns, refunds, and shipping claims
Improve and optimize the Site
Communicate with you, where you have consented to marketing
Screen for fraud and assess payment risk
Comply with legal obligations, such as tax and accounting requirements

Data retention

We keep personal information only as long as necessary for the purposes described in this policy. Order and financial information is generally retained for 7 years to comply with Dutch tax and accounting obligations. Marketing information is retained until you withdraw consent. Device and usage data collected via cookies is retained according to the retention periods of the relevant cookie or tool.

International data transfers

Some of the third parties we work with (such as Shopify or analytics providers) may process personal information outside the European Economic Area (EEA). Where this occurs, we ensure an appropriate safeguard is in place, such as the European Commission's Standard Contractual Clauses, or that the recipient is certified under an approved data transfer framework.

Your rights

Under the GDPR, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request erasure of your personal information, subject to legal exceptions
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at support@muramaru-studio.com. We will respond within one month, as required by law.

If you believe we have not handled your personal information in accordance with the GDPR, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your own EU member state.

Children's information

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date of the most recent update will be shown at the top of this page. We encourage you to review it periodically.

Contact us

For questions about this Privacy Policy or how we handle your personal information, contact us at support@muramaru-studio.com

Last updated: 13 September, 2026